Category Archives: Questions and Answers
Q&A Monday: What is CVSS?
Question: I am a recent graduate, who just got a job working in IT at a company. During a meeting today, someone mentioned a CVSS score on a system that needed to be patched. I was afraid to ask during the meeting, but what is CVSS? Kenneth M. PonceWashington DC Answer: Before I get to…
Q&A Monday: To Anti-Virus or Not to Anti-Virus, that is the question!
Question: I will be in the process of renewing my AntiVirus software at the end of this month, I’m currently using Norton, should I stay with them or should I go to another software company for my AntiVirus? Marcela NowickiCanyonville, OR Answer: I love this question, for the fact that no matter how I answer…
Q&A Monday: Is IT Security nothing but paperwork?
In my current company, I just switched over from the server operations side to the security side of the business. While I have only been in this position for about two weeks so far, I’ve been doing more meetings and paperwork than I have other work. Is security nothing but paperwork?
Q&A Monday: Defense Against Ransomware
There has been a lot in the news about ransomware, what can I do to protect myself?
Q&A Monday: Remove URL from Auto-complete in Chrome
Question: I have an incorrect website address that appears in my autocomplete list every time I start typing and I always accidentally click on it. I tried clearing my history and it’s still there, can you help me? Alice L. LoweryOrmond Beach, FL Answer: You need to open chrome and start typing the incorrect URL until the…
Q&A Monday: Security Question Safety?
Question: With all the talk about making a password secure, I noticed that someone with enough knowledge of me would be able to reset my password using the security questions. These questions are similar across almost every site that I visit and a friend or determined enough hacker could easily guess the answers, any idea on…
Q&A Monday: How DHCP Works
Question: Please don’t laugh at me, but I’ve wondered how my computer gets an IP address from my router? Renee Newcomb Ferndale, WA Answer: I love questions like these, every computer, tablet, phone or laptop gets an IP address when connected to the internet, but rarely do we think of the process that takes place….
Q&A Monday: Data Center Tiers
Question: I am a small business owner looking to go with a cloud provider for our IT services. Each of the vendors mentions their data center level, and I’ve tried doing research to figure out what these levels mean, but I can’t find anything describing them in plain English, can you help? Vickie Downs Watertown,…
Q&A Monday: requested session access is denied
Question: I have a user who is trying to connect to a RDS host (2008 R2 ), They are getting the error message “requested session access is denied”. I checked and made sure the user is member of the local remote desktop user group and they have the permission “Allow logon via Remote desktop services” is…
Q&A Monday: Making a new employee feel at home
I recently started a new position at a company and one of the first major responsibilities of this position was hiring two new helpdesk analysts. I made it through the interview and selection processes, but I want to make them feel as welcomed and at home as possible. Do you have any advice?